Bridging the connection between citizens and emergency services is the heart of the system. It ensures that when the worst of the worst happens with our family, that we receive the help that we desperately need. Nothing more, nothing less. Making sure that first responders are arriving with knowledge of the situation and personal needs by folks involved in the situation from health conditions to mental health conditions, to when and where the situation occurred and what it has developed into. All of this information has traditionally been collected once responders are on the scene. With these new tools, they can show up prepared to get right to work based on data collected in real time and relayed to them while they were in route. This information can save lives with precious time saved, by going into situations with a better understanding of the challenges that a particular situation presents.